Userdesk

4.70

RATING

186 K+

EXPOSURE

About this tool

Name

Userdesk

Category

tools

Userdesk is an AI-powered customer support platform that enables businesses to automate help desk operations with natural, human-like conversations. It uses advanced language models to understand user intent, provide accurate answers from your knowledge base, and escalate to humans when needed. With integrations for tools like Intercom, Zendesk, and Slack, Userdesk helps companies reduce support costs while improving customer satisfaction.

Ratings and Reviews

Excellent for Scaling Support

4.50

Our AI assistant now handles 85% of customer queries. It’s been a game changer for our lean support team.

January 19, 2025

Julia N.

Easy Setup and Smart Replies

4.80

The onboarding was smooth. Within hours, the bot was answering real questions using our docs with amazing accuracy.

March 8, 2025

Oliver T.

Needs Better Analytics

4.30

The assistant works great, but I’d love more detailed analytics and filters in the dashboard.

April 14, 2025

Maya S.

How to use

Connect Your Knowledge Base Upload help docs, FAQs, manuals, or connect existing tools like Notion, Zendesk, or Intercom. Train the AI Assistant Use Userdesk’s interface to train your support assistant using your content. You can set fallback replies and escalation rules. Customize Behavior Adjust tone, personality, and workflows—choose whether the AI responds instantly, waits, or asks for clarification. Deploy on Channels Embed the AI assistant on your website or integrate it with chat platforms like Slack or Microsoft Teams. Monitor & Optimize Review chat transcripts, feedback scores, and resolution times to continuously improve the assistant’s performance.

Visit Website