Siena AI

4.20

RATING

78 M+

EXPOSURE

About this tool

Name

Siena AI

Category

tools

Siena AI, accessible at https://www.siena.cx/, is an empathic, autonomous AI customer service platform tailored for commerce, launched in 2022 by founders Andrey Azimov and Max Van Kleek (ex-Zendesk execs). It blends human-like empathy with OpenAI-powered reasoning, handling 80% of daily interactions (per siena.cx) across WhatsApp, SMS, email, and social media for brands like Kitsch and Simple Modern. Key features include omnichannel personas (e.g., “Yogi,” “Jessie”), cognitive reasoning for complex tasks, multilingual support (100+ languages), and integrations with Shopify, Gorgias, and Recharge. With a 4.81/5 CSAT from 50,000+ surveys and $30K-$40K annual savings (user claim), it offers a demo-based entry (no free tier) and custom pricing (speculated $100-$500/month via X). Its empathy wins praise, but setup time and cost opacity spark debate.

Ratings and Reviews

Empathy That Sells

4.20

Siena’s “Social Gal” persona turned my “IG complaints” into sales—80% automation’s real! Setup took a day, but 98% faster replies blew me away. Demo-only entry’s a hurdle—4 stars for this CX magic!

November 5, 2024

Sofia Mendes

Strong but Pricey

4.30

Handled “order swaps” like a pro—90% resolution time’s legit. No free trial and $300/month (X guess) stings for my small shop; empathy’s spot-on but setup’s dense. 3 stars, needs cheaper access.

January 20, 2025

Jamal Carter

CSAT Superstar

4.10

Siena’s “Yogi” persona saved my “yoga sub” tickets—4.81 CSAT vibes! Integrates with Shopify like a dream, and multilingual replies (100+ langs) are fire. Subbed after demo—5 stars for this gem!

March 10, 2025

Elena Russo

How to use

How to Play (Use) Sign Up: Visit https://www.siena.cx/, book a demo ([email protected]) to onboard; no free trial, custom pricing post-demo. Configure: Create AI personas (e.g., “Chatty Barista”), link your help desk (e.g., Zendesk), and integrate commerce tools (e.g., Shopify). Deploy: Launch Siena across channels—SMS, social, email—handling FAQs, orders, and refunds with brand voice consistency. Manage: Use Siena Copilot for agent assist, monitor CSAT via dashboards, and route complex tickets to humans seamlessly. Optimize: Update knowledge bases (PDFs, Google Docs), tweak flows, or join the Siena community for tips (per site).

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