Serviceaide

4.20

RATING

19 K+

EXPOSURE

About this tool

Name

Serviceaide

Category

tools

Serviceaide, accessible at https://www.serviceaide.com/, is an AI-powered enterprise service management (ESM) platform designed to streamline back-office operations and enhance end-user experiences across IT, HR, facilities, and more. Founded in 2016 in San Jose, California, it integrates ChangeGear (ITSM suite) and Luma AI (virtual agent) to automate workflows, manage incidents, and deliver scalable solutions. Key features include dynamic workflows with AI-driven automation, a modular service desk (incident, change, asset, knowledge management), and seamless integrations with 50+ platforms (e.g., Salesforce, Adobe). Serving 2,858+ LinkedIn followers and clients globally (e.g., Henrico County), it offers rapid implementation, a free demo, and premium plans (pricing unlisted, speculated $30-$50/month via X chatter). With a 4-star Gartner rating (May 2024), it aims to replace siloed legacy systems, though its complexity and cost opacity draw critique.

Ratings and Reviews

Workflow Savior

4.60

Serviceaide’s Luma AI slashed my “IT ticket” backlog—self-service is a dream! Setup was quick, and integrations with Salesforce clicked fast. Free demo sold me, but premium’s price is a blind spot—$40/month guess? 4 stars for efficiency!

September 10, 2024

Jaden Kim

Solid but Steep

4.10

ChangeGear’s asset management tracked my “hardware fleet” well, and AI suggestions cut manual work. But the interface feels dense for newbies, and no clear pricing—$50/month rumored on X—hurts planning. Good at scale, 3 stars for now.

January 20, 2025

Priya Patel

Enterprise Upgrade

4.30

Serviceaide’s “facilities workflow” automation saved my team hours—81% efficiency claim holds up! Copilot insights are fire, and support’s top-notch (shoutout Florida team). Subbed after demo—5 stars for this powerhouse!

March 7, 2025

Luca Ortiz

How to use

How to Play (Use) Sign Up: Visit https://www.serviceaide.com/, request a free demo, or contact sales (e.g., +1 650-206-8988) to start; premium via subscription. Set Up: Integrate with your ecosystem (e.g., AWS, QuickBooks) and configure workflows for IT, HR, or facilities via the dashboard. Automate: Deploy Luma AI for self-service (e.g., ticket creation) or use ChangeGear for incident/request management with AI suggestions. Manage: Monitor performance via a central dashboard, leverage Copilot for insights, and scale workflows as needed. Optimize: Use analytics to fix bottlenecks, email [email protected] for help, or join community.serviceaide.com for tips.

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