Dialpad

4.60

RATING

11 M+

EXPOSURE

About this tool

Name

Dialpad

Category

tools

Dialpad is an AI-powered business communication platform that unifies voice calls, video conferencing, messaging, and AI-enabled call analytics. Designed for modern teams, it uses natural language processing and real-time transcription to enhance productivity and customer interactions. Whether you're in sales, support, or internal operations, Dialpad helps teams communicate more intelligently and efficiently.

Ratings and Reviews

Transcription Feature Is a Game Changer

4.80

Dialpad’s real-time call transcription helps us focus on conversations instead of note-taking. It’s been a huge productivity boost for our remote team.

January 28, 2025

Natalie M.

Smooth Experience but Some Lag

4.30

I like the interface and AI features, but sometimes there's a short delay when switching between calls and chats. Still reliable overall.

February 17, 2025

Eric W.

Excellent for Client Communication

4.60

We use Dialpad for all our client calls. The integration with our CRM makes it easy to track conversations and follow up. Love the sentiment analysis too!

March 8, 2025

Jasmine T.

How to use

Sign Up and Set Up Your Team Create an account at dialpad.com, invite team members, and assign business numbers or extensions. Install the Dialpad App Download the desktop or mobile app to access all features across devices. Start Calling or Messaging Use the unified dashboard to make voice calls, send team messages, or start video meetings. Enable AI Features Activate real-time transcription, sentiment analysis, call summaries, and smart recommendations to improve conversations and outcomes. Integrate with CRM or Workflows Connect Dialpad with platforms like Salesforce, Google Workspace, or Microsoft 365 for seamless operations. Review Analytics & Reports Track team performance, call quality, and AI insights via detailed analytics dashboards.

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